PURPOSE STATEMENT
To generate and grow sales whilst maintaining required GP%, good agent relationships and excellent customer service by offering excellent itineraries to meet and exceed agent & guests expectations. To secure, cost and present product to the customer accurately, efficiently, timeously and with zero errors. To offer fist line assistance to intermediate and junior consultants in the team.

RESPONSIBILITIES

• Reservations
• Process all booking enquiries , quoting and sending out invoices (Groups and FITs)
• Process deposits received and following up on outstanding deposits timeously to ensure all provisional bookings are confirmed within specified time frames.
• Yield Management – ensure all provisional bookings are confirmed or released within specified time frame and manage yield in terms of booking types.
• Preparation of all arrival information for all properties and ensure our operations department has all relevant information well in advance.
• Maintain good relationships with travel agents and tour operators.
• Perform other duties as required by supervisor

 REQUIREMENTS:

• Namibian citizen/Namibian permanent residence
• 3- 5 years tourism & reservations experience / Diploma in Travel and Tourism will be an advantage
• Passion and understanding of the tourism industry
• Good knowledge of Namibian tourist attractions
• Good computer literacy specifically in MS Word, Excel & Outlook / Tourplan will be an advantage
• Excellent communication skills in written and spoken English
• French/German language will be an added advantage
• Willingness & commitment to partake in ongoing training and development
• Must think logically with attention to detail
• Ability to work under pressure and in a dynamic environment
• Good stress management skills
• Results orientated team player
• Valid driver's license will be an added advantage