PRIMARY PURPOSE

The TSM will take daily responsibility to ensure the management of the Maintenance Department with the function of reactive repairs and planned maintenance, which will include managing Company assets and staff members. This position will report directly to the General Manager, with a dual reporting responsibility to the Asset Manager.

The candidate for this position will be qualified and/or have substantial experience of a relevant building trade e.g. electrical, mechanical engineering, plumbing, drainage, construction, painting and decorating etc. Leading a team of maintenance staff, you will be able to demonstrate strong organisational skills to lead, plan and delegate the teams work and be willing to take a hands-on approach to the maintenance and repairs. A major part of this role will be focused on up-skilling the team in order to reduce the number of contractors used.

KEY RESPONSIBILITY AREAS

ENSURE EFFICIENT AND PRODUCTIVE MANAGEMENT OF CONCESSION STAFF

• Ensure that the team’s KRAs’ in place
• Ensure that the team’s organogram is in place
• Ensure that the team’s Competency Chart is in place
• Ensure that the team’s learning module is in place
• For each employee, to ensure that the employment contract in place to offer security to staff
• Ensure that the new employee is inducted to WS vision, mission, values and beliefs
• Ensure that the new employee is inducted to WS colleagues, staff village, the WS product
• Ensure that a clear job description is attached to the employment contract to provide clear direction to employed staff
• Regular assessments to help guide staff
• Employ a process to promote innovation/creativeness
• Fair pay process
• Leave schedules properly planned and aligned to other departments to ensure that service to camps is not compromised and that staff actually take the leave due to them each year
• Staff are presented well at all times
• Ensure that staff are accountable for uniforms
• Ensure that prompt, fair and timeous disciplinary measures are taken in the event of a problem
• Ensure TSM spends min 90% of time managing staff in the field
• Ensure ongoing succession planning for all positions in your department
• To manage departmental staff outside of the work place and be responsible for their welfare at all times
• Encourage your staffs enjoyment of VP by promoting extra mural activities and social interaction in the village
  

TO ALWAYS OFFER A SERVICE TO GUESTS WHICH EXCEEDS THEIR EXPECTATIONS

• To set maintenance standards with the team
• To continually train staff in the delivery of the maintenance standards
• To monitor the adherence to the set standards
• To revise existing standards continually with new and improved ideas

TO MAINTAIN ALL ASPECTS OF THE MOMBO CONCESSION FACILITIES AND EQUIPMENT

• Align the maintenance standards and concept to the WS brands and values
• Refine the standards and constantly expand on the maintenance program
• Carry out a planned preventative maintenance program for all plant, equipment and camp and concession buildings as established
• Maintain technical standards and quality control procedures in all areas of concession maintenance
• Maintain records, plans and drawings on all underground and aboveground services and infrastructure
• Ensure the correct procedures are followed in the ongoing functioning and maintaining of all concession generator plants
• Ensure the correct procedures are adhered to by staff and guests with regards to the sewage plant
• Ensure the mechanical and electrical functioning of camp borehole pumps on request of GM/ CMs
• Manage the conservative usage of the concessions water resources
• Manage the conservative usage of the concession's energy resources and ensure energy saving initiatives are implemented
• Maintain correct monitoring of all water and energy usage as per set standards
• Maintain all concession vehicles including game drive vehicles, camp utilities and heavy duty vehicles in accordance with maintenance programs
• Maintain all boats and associated equipment in accordance with maintenance programs
• Maintain concession and camp fire fighting bowsers, pumps and equipment
• Maintain the concessions road network to an acceptable guest comfort level and as defined by maintenance standards
• Maintain the concessions airstrips to an acceptable guest comfort level and as defined by maintenance standards
• Ensure proper planning with operational management to minimize impact on guests during maintenance programs

NEW WORKS AND EQUIPMENT

• Ensure that all new equipment is correctly commissioned in the concession
• Ensure that all new equipment is supplied with both sufficient spares and a detailed manual and spares list
• Manage all new works and repairs within the existing architectural and design concept of the respective camp
• Ensure that all new works are commissioned within the correct environmental policies and procedures framework as defined by OWS
  

GUEST INTERACTION AND EDUCATION

• Interact with guests on an informative basis as required
  

MANAGE OR ASSIST IN VARIOUS CONCESSION LOGISTICAL OPERATIONS

• Assist in the correct waste management procedures being adhered to in the concession
• Assist with the removal of all waste from the concession
• Conduct regular checks to ensure control of pests in the concession
• Manage the loading and offloading of concession trucks as required in accordance with the environmental and safety policies of the company
• Assist the loading and offloading of camp trucks as required In accordance with the environmental and safety policies of the company
• Assist in controlling and monitoring the safe transfer and transportation of any fuel around the concession ensuring no spillage and avoiding potential ecological disaster

PROPER MANAGEMENT OF THE ANNUAL OPERATIONAL AND CAPEX BUDGETS

• To assist in annual budget preparation within framework and timetable provided by the Finance Department
• To manage operational monthly expenditure within the annual budgets
• To manage CAPEX monthly expenditure within the annual budgets
• To report to Finance on operational information required for the monthly pack

TO MANAGE ORDERS WITHIN THE BUDGETS AND SYSTEM DEVELOPED FOR THE CONCESSION

• To understand and respect the ordering system
• To manage orders within the Budgets, for each month and accumulated year to-date
• To endeavor to improve on prices and quality from supplier
• To ensure that all concession orders are received in good order in the concession
• To ensure that all goods received tie up to the supplier invoice
• To ensure that we only pay for goods received
  

TO PRODUCE MONTHLY OPERATIONAL INFORMATION

• Monthly Maintenance operational document to be generated
• To produce concession wage request to Asst BMs
• To keep monthly concession staff attendance register current

TO ENSURE PROPER STOCK CONTROL PROCEDURES ARE IN PLACE
To ensure a agreed stock system is been implemented Governing:
• Purchasing
• Issuing
• Storing
• Counting
• Obsolete stock
To count and record all stock monthly, incorporating the following details
• Stock item
• Stock location
• Stock condition
• Stock quantity
• Stock value

• To submit the stock sheets to Concession Administrator
• To ensure that all items received during the month are recorded
• To ensure that all prices are current
• Maintenance stores are kept in an orderly and systematic fashion
• To maintain a minimum and maximum level of consumables and spare parts and advice on such levels to ensure the capital cost efficiency of the stores
• Identify and maintain critical stock, minimum levels and control
• Maintain and control an updated tools list and carry out a monthly inventory and daily issues of power tools as required
• To have set standards for the corrective and preventative maintenance procedures for each asset under management
• To have key staff members responsible for certain pieces of equipment
• To record in a register the assets under management
• Dispose of assets in accordance with system in place

TO REPORT INCIDENTS OF WHAT EVER NATURE TO THE GM AT THE EARLIEST POSSIBLE MOMENT AND TO MANAGE THE INCIDENTS IN LINE WITH THE SYSTEMS SET OUT BY THE SAFETY OFFICER

• To be familiar with and manage the systems involving the handling and reporting of incidents of whatever nature (Fire, safety, health, accident etc)
• To ensure incidents are communicated at the earliest possible moment
• To ensure all staff are trained and inducted into the OWS vehicle training program

HYGIENE AND SAFETY

• Maintain hygiene standards in the Maintenance work areas to recognized international levels
• Ensure that all safety procedures are adhered to when operating all Maintenance equipment
  

ENSURE ENVIRONMENTAL AWARENESS IS PARAMOUNT TO ALL STAFF AND THE RUNNING OF THE CAMP OPERATION

• Ensure adherence to and awareness of the requirements in energy conservation
• Ensure adherence to and awareness of the requirements in water conservation
• Ensure adherence of all staff to the off road policy of the concession
• Ensure constant environmental education to all staff in motivating them to understand the part they play in conservation

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303