PRIMARY PURPOSE

We are looking for an enthusiastic, creative and passionate Field Guide, to provide quality trips and information to guests, in a professional and friendly manner according to Wilderness standards.

*This position is based in Camps

Detailed Responsibilities

• General

  • Presenting a good image at all times - this being: efficiency, courtesy, helpfulness, grooming and a good appearance.
  • Maintaining the required level of discipline and manner at all times
  • Ensuring that you are abiding by the Company’s code of employment practice and the Namibian Labour Law.
  • Achieving the best service possible in the care and comfort of the guest.
  • Establishing a welcoming atmosphere and a courteous and reliable standard of service.
  • Ensuring a high standard of cleanliness and general upkeep in all areas for which you are responsible.
  • Establishing good working relationships with other departments and employees.
  • Keeping the manager and supervisor informed of all matters requiring attention.
  • Evaluating and following up on repairs and maintenance on all areas for which you are responsible.
  • These duties are necessary in order to achieve ultimate guest satisfaction.

   Skills

  • Applying rules of personal and general hygiene.
  • Correct use of cleaning agents and chemicals.
  • Locating and giving information.
  • Guiding skills as stipulated by WSN standards of excellence.
  • Proper driving techniques with a Land Rover.
  • Basic First Aid.
  • Communicating using good interpersonal and selling skills, being able to relate well to guests, peers and superiors.
  • Dexterity and the use of equipment and tools.
  • Use of firefighting equipment, reporting hazards, lost and found items and dealing with unusual events.

   Ability

  • Ability to follow instructions.
  • Working independently with little supervision.
  • Be able to use discretion in an unobtrusive manner.
  • Ability to work with people.
  • To be able and willing to learn.
  • Ability to source and utilise information appropriately.
  • Ability to work under pressure and changing workloads.
  • Adaptability to deal with challenging situations, maintaining calmness at all times.
  • Be innovative and creative.
  • Use common sense at all times and act accordingly.
  • Ability to work as part of a team.
  • Honest and responsible.
  • Qualification Requirements
  • Training: WSN level one Guide Training, PDP, First Aid level 1, Divers License
  • Experience: Pref 6 months previous experience in Guiding.
  • Language Skills Conversational & work-related knowledge of English is essential.
  • Other languages will be an added advantage.

  Personal Attributes

  1. Knowledge
  • Personal health, hygiene and grooming.
  • House rules and reporting procedures.
  • Lay out of the facilities.
  • The type of service and activities offered by the establishment.
  • Information about Namibian natural history and local tourist attractions.
  • Telephone & Radio techniques.
  • Knowledge of cleaning: equipment, materials and products.
  • Be able to assess an area and establish cleaning requirements and procedures.
  • Understand health, safety and hygiene procedures, regulations and application to the responsible area.
  • Guiding techniques and relative knowledge.
  • Cost & waste controlling and saving principles.
  • Company standards, code of conduct and policies
  • Company Training principles.
  • Staff work and leave rosters.
  • Guest lost property procedure.
                      

A passion for wildlife and a commitment to sustainability and conservation.