Location: Johannesburg or Cape Town
Reports to: Reservations Manager
Company: Wilderness

Are you passionate about luxury travel, conservation, and creating unforgettable journeys? Join Wilderness as a Senior Travel Designer and help craft extraordinary experiences across Southern and East Africa!

About the Role

As a Senior Travel Designer, you’ll deliver exceptional, personalised travel experiences for our guests and agents. You’ll combine deep product knowledge with high-touch service, fast response times, and a consultative approach. Your mission: build strong relationships, curate bespoke itineraries, and drive sales while maintaining healthy margins.

Detailed Responsibilities

• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Keep updated with all Wilderness and 3^rd party product (AP), as well as technology updates.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
• Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
• Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
• Keep apprised of company policies, procedures and system updates.
• Manage and operate scheduled trips including FIT extensions
• Update trip booking sheets
  

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above) 

• Tertiary certificate in Travel & Tourism/hospitality. 

Experience:                    

• 5-6- years’ experience at a Senior level.

• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.

• Computer Literate (Microsoft Office, email, Internet)

• Proven English literacy.

• Working knowledge of TourPlan and WISH or similar booking/operating system.

• Great product knowledge on Southern & East Africa (Tanzania & Kenya)

• Personal or educational travel experience required

• Excellent attention to detail.

Skills:           

• Excellent communication skills both written and oral, in English.

• Foreign European language skills advantageous

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303